Don’t jump to conclusions

1 Apr

(Image source via weheartit)

I really don’t like making a scene unless one is called for – but today I feel there is.

I have been searching for a funky, mommy friendly nappy bag since I was pregnant. Its lank hard to find affordable ones that one would actually want to wear. Oh, I have found millions of tutorials to make, but my sewing skills are limited and now my time too.

Then yesterday I found the most beautiful bag – in my price range – but sadly, there were no size indications. As any mom of a baby knows, you leave the house with everything AND the kitchen sink… So I need a good size bag. Therefore I did what any normal person would do… I emailed the company to ask for measurements. Now, please note – the picture on there site is barely a thumbnails with no option for enlarging – so I can’t see how the bag is made or anything. Another thing you need to know is I attempted (it never took off), an online baby shop with stuff I made. The only stuff I now sell are Cherub Tree nappies.

Here is the response I got from the shop I emailed:

Hi Lizanne

Before replying to your mail, I went to have a look at your
blog-cum-eshop. Because of what I saw there, I will not be giving you
the measurements of our changing bag. I would also like to make clear
that Rhubarb and Custard does not give you permission to place any of
our images on your website, as you have done with other people’s
products that you plan to copy.

Regards

Annalisa

I will be looking up all the images you ahve used, and notifying the

Yes the email is incomplete, she sent it unfinished… But here is the thing:

  1. My baby shop never went public – no one ever ordered or even viewed it.
  2. I was purely mailing as a person interested in buying – she could have asked me WHY I wanted the measurements first.
  3. About the images, I did a credit on the “shop” site, as I always do when using other images than my own.
  4. As my shop was mainly geared at friends in the first place I was unaware that its a sin to make and sell things that millions of other people also do.
  5. I emailed this very rude woman back to say I will never buy her products, or shop at anyone who stocks them.
  6. I also said I would tell everyone I know not to buy there… Call that overreacting? I think maybe professionalism was called for, not to be treated like a common thief, without her checking facts.

I would never usually have done this kind of blog post – but I have not even received an apology – they can just be glad I have limited readership.

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9 Responses to “Don’t jump to conclusions”

  1. mstaralaing April 1, 2011 at 13:01 #

    Just comes to show why some businesses become bankrupt. They have idiots who deal with clients. And after upsetting too many clients, you end up with none and a very bad reputation.

    • Lizanne April 1, 2011 at 13:09 #

      These people are pretty big in the baby world – the designer side anyway… so you’d think they’d not be so rude. The least they could have done was apologise. Oh well, dis nou te laat.

  2. scaredmom April 1, 2011 at 13:40 #

    Bitc…. Thats all im saying.

    • Lizanne April 1, 2011 at 13:42 #

      Chris het die baas gebel – sy gaan ondersoek en terug kom na hom toe. Hoop ek kry ten minste net ‘n apology.

  3. irene April 1, 2011 at 13:42 #

    liz, it is fine what you said. people tend to overreact at stuff like this – so i think what you have emailed back is reasonable.

    • Lizanne April 1, 2011 at 13:43 #

      Thanks – If only to defend my own name.

  4. Tandy April 1, 2011 at 17:24 #

    she has lost more than one sale!

  5. Emilia Knight April 1, 2011 at 21:33 #

    Dear Lizanne

    I’m the co owner and founder of Rhubarb & Custard which was established in 2006.
    I learned about the email exchange between yourself and our office late this afternoon. I have read through the emails and am really disappointed that you received such a short sighed and unfriendly response. It is with quality customer care and attention that we have carved a place for ourselves in a very competitive market and today we have failed you as a potential customer.

    I would unreservedly like to apologise to you personally for any upset our employee has caused you. When I get to the office on Monday, I will email you the dimensions of the changing bag as I have absolutely no problem in sharing that with you. We did not “invent the wheel” when designing this product but are glad to say that it has had very favourable customer reviews.

    With best wishes for a good weekend and renewed apologies,

    Emilia Knight
    Rhubarb & Custard
    076 837 4231

    • Lizanne April 4, 2011 at 10:16 #

      Hi Emilia

      Thank you for your apology, I appreciate it. I realise that your company is well established in the market, which is why I was so shocked at the response I received from Annalisa – I hope she does not do any more harm to your clientele.

      I won’t discourage people from supporting Rhubarb & Custard, but I trust that in future email responses will be more friendly. I appreciate that you as co owner took the time to apologise, it does speak volumes for your integrity and that of your company. Please see this post: http://wp.me/pq7ro-1k3

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