I think everyone read my very upset post from Friday. I would like to now take the time to say, Emilia, the co owner sent me an email apologising for the unfriendly and rude email her staff member sent:
I’m the co owner and founder of Rhubarb & Custard which was established in 2006.
I learned about the email exchange between yourself and our office
late this afternoon. I have read through the emails and am really
disappointed that you received such a short sighed and unfriendly
response. It is with quality customer care and attention that we have
carved a place for ourselves in a very competitive market and today we
have failed you as a potential customer.
I would unreservedly like to apologise to you personally for any upset
our employee has caused you. When I get to the office on Monday, I
will email you the dimensions of the changing bag as I have absolutely
no problem in sharing that with you. We did not “invent the wheel”
when designing this product but are glad to say that it has had very
favourable customer reviews.
With best wishes for a good weekend and renewed apologies,
Rhubarb & Custard
076 837 4231
I am quite impressed that she took the time to do this, and would therefore like to retract my encouragement to “boycott” their company. As she rightly says they are a company thats thriving in a competitive industry, so they must be doing something right.
One rotten apple doesn’t always ruin the whole basket…
On that note, I will also say, I have deleted my “blog-cum-online shop” as I was not actively doing anything with it. I will however continue to sell the Cherub Tree nappies and make burp cloths on order for anyone interested.
(Image source via weheartit)
I really don’t like making a scene unless one is called for – but today I feel there is.
I have been searching for a funky, mommy friendly nappy bag since I was pregnant. Its lank hard to find affordable ones that one would actually want to wear. Oh, I have found millions of tutorials to make, but my sewing skills are limited and now my time too.
Then yesterday I found the most beautiful bag – in my price range – but sadly, there were no size indications. As any mom of a baby knows, you leave the house with everything AND the kitchen sink… So I need a good size bag. Therefore I did what any normal person would do… I emailed the company to ask for measurements. Now, please note – the picture on there site is barely a thumbnails with no option for enlarging – so I can’t see how the bag is made or anything. Another thing you need to know is I attempted (it never took off), an online baby shop with stuff I made. The only stuff I now sell are Cherub Tree nappies.
Here is the response I got from the shop I emailed:
Before replying to your mail, I went to have a look at your
blog-cum-eshop. Because of what I saw there, I will not be giving you
the measurements of our changing bag. I would also like to make clear
that Rhubarb and Custard does not give you permission to place any of
our images on your website, as you have done with other people’s
products that you plan to copy.
I will be looking up all the images you ahve used, and notifying the
Yes the email is incomplete, she sent it unfinished… But here is the thing:
- My baby shop never went public – no one ever ordered or even viewed it.
- I was purely mailing as a person interested in buying – she could have asked me WHY I wanted the measurements first.
- About the images, I did a credit on the “shop” site, as I always do when using other images than my own.
- As my shop was mainly geared at friends in the first place I was unaware that its a sin to make and sell things that millions of other people also do.
- I emailed this very rude woman back to say I will never buy her products, or shop at anyone who stocks them.
- I also said I would tell everyone I know not to buy there… Call that overreacting? I think maybe professionalism was called for, not to be treated like a common thief, without her checking facts.
I would never usually have done this kind of blog post – but I have not even received an apology – they can just be glad I have limited readership.
I finally got round to making the nursing cover!! These things sell for over R200 here… and I managed to make mine for alot cheaper.
I am making them to sell, so please let me know if you are interested, they make great gifts and are really super useful for feeding in public. Its also lovely because you can maintain eye contact with baby the whole time.
(The last picture is not mine, its from here – just so you can see what they look like in use)
I’ve finally decided to take the leap and start a crafty shop … please check out the beginnings of this at my new tumblr site… I would love your feedback!